AYRUV Return & Refund Policy

1. Return & Exchange Policy (Domestic Orders – India)

Returns or exchanges are accepted only for items received in a damaged, defective, or incorrect condition.

  • You must notify us within 24 hours of delivery.
  • A clear, unedited unboxing video from the moment the package is opened is mandatory.
  • Items must be unused and returned in their original packaging with all tags and accessories intact.

2. Return & Exchange Policy (International / Global Orders)

We do accept returns on international orders under the following conditions:

  • Returns are accepted only if the item is damaged, defective, or incorrect.
  • Notify us within 24 hours of delivery.
  • A clear, unedited unboxing video is mandatory.
  • Return shipping charges must be paid by the customer.
  • All customs duties, taxes, and import fees incurred during the return process are the responsibility of the customer.
  • Returned items must be unused, undamaged, and in original packaging.

Note: We do not accept international returns for change of mind, wrong selection, or sizing issues.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made jewelry
  • Items purchased during sales, promotions, or clearance events
  • Any product without original packaging or proof of purchase

4. Return Process

  1. Email us at support@ayruv.com with your Order ID, the unboxing video, and a description of the issue.
  2. Our team will review the request and respond within 48 hours.
  3. If approved, detailed return instructions will be shared.

5. Refunds

AYRUV Return & Refund Policy

  • Refunds will be issued as store credit or discount coupon, valid for future purchases on AYRUV.com.
  • Refund processing time: 7–10 business days after quality check of the returned item.
  • Shipping charges are non-refundable.
  • For global returns, customs duties and return shipping costs are non-refundable and must be borne by the customer.

6. Exchanges

  • Exchange is subject to product availability.
  • If an exchange is not possible, a store credit will be issued.
  • Exchange follows the same process as returns.

7. Need Assistance?

AYRUV reserves the right to amend this policy at any time without prior notice. Please refer to this page for the most current version of the policy.