Terms and Conditions

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1. Return & Exchange Policy (Domestic Orders - India)

Returns or exchanges are accepted only for items received in a damaged, defective, or incorrect condition.

- You must notify us within 24 hours of delivery.

- A clear, unedited unboxing video from the moment the package is opened is mandatory.

- Items must be unused and returned in their original packaging with all tags and accessories intact.

2. Return & Exchange Policy (International / Global Orders)

We do accept returns on international orders under the following conditions:

- Returns are accepted only if the item is damaged, defective, or incorrect.

- Notify us within 24 hours of delivery.

- A clear, unedited unboxing video is mandatory.

- Return shipping charges must be paid by the customer.

- All customs duties, taxes, and import fees incurred during the return process are the responsibility of the

customer.

- Returned items must be unused, undamaged, and in original packaging.

Note: We do not accept international returns for change of mind, wrong selection, or sizing issues.

3. Non-Returnable Items

- Personalized or custom-made jewelry.

- Items purchased during sales, promotions, or clearance events.

- Any product without original packaging or proof of purchase.

4. Return Process

1. Email us at support@ayruv.com with your Order ID, the unboxing video, and a description of the issue.

2. Our team will review the request and respond within 48 hours.

3. If approved, detailed return instructions will be shared.

5. Refunds

AYRUV Return & Refund Policy

- Refunds will be issued as store credit or discount coupon, valid for future purchases on AYRUV.com.

- Refund processing time: 7-10 business days after quality check of the returned item.

- Shipping charges are non-refundable.

- For global returns, customs duties and return shipping costs are non-refundable and must be borne by the

customer.

6. Exchanges

- Exchange is subject to product availability.

- If an exchange is not possible, a store credit will be issued.

- Exchange follows the same process as returns.

7. Need Assistance?

- Email: support@ayruv.com

- Phone: +91-XXXXXXXXXX

- WhatsApp: +91-XXXXXXXXXX

AYRUV reserves the right to amend this policy at any time without prior notice. Please refer to this page for